Comcast Cable Box Not WorkingComcast Remote not Working? Try these solutions. Unplugging the Cable Box. Green LED Comcast Remote. Fix Your TV Service Using the Xfinity My Account App">Fix Your TV Service Using the Xfinity My Account App. To see these instructions in a different language, see: Chinese Portuguese Russian Tagalog. Fix Your TV Service Using the Xfinity My Account App. Gotta Be Mobile">7 Common Xfinity Problems & Fixes. Once you’ve confirmed the input is right, unplug your. Small cable box not working, but others are Snowy screen with "Weak or no signal" message. Restart Your Devices You can troubleshoot specific service problems for the following services:. Troubleshoot Internet Through the Xfinity My Account app. Comcast Customer Service is here to provide Help and Support for your Xfinity Internet, TV, Voice, Home and other services. ‎channel guide not working. Xfinity button - Settings (gear icon at far right) - Device Settings - Power - Restart (very bottom) then Restart to confirm. Xfinity Troubleshooting Guide. Updating software, hook up yellow green and red cables you will get picture and a message to not turn off cable box till update is finished. How to Fix Xfinity Cable Remote Problems. The video connections between the TV Box and the television are connected incorrectly The next step is to check if you are able to perform the following: “exit>exit>exit>720”. Xfinity Box Says, Boot If you get a Boot message, it means that the Xfinity Box is booting, and the duration for Booting depends on many things. Visit us to exchange your existing equipment at an Xfinity Store or Comcast Service Center. Remote Control Buttons Don't Work – Troubleshooting. If your TV is hooked up to a TV Box, VCR or DVD player, check that the TV is on the right channel. Rebooting can be a potential solution if your Xfinity Wi-Fi isn’t working. HD Troubleshooting for Your Non. what is the input source for HDMI named? look on the back of the TV, is the set top box connected to that exactly named HDMI port? if so, pull the connector and reinsert feeling and hearing the click as it locks into place. Your picture and sound should be on at this time. My current cable box is not working, but all the routes I've tried lead to RETURNING the box (as in returning and canceling the service), not REPLACING the box? Can I just go directly to a comcast service center with this box and ask them for a new one? When I needed to change out my cable box, I took it to a local Xfinity/Comcast store. If the online activation service isn't working, you can activate over the phone: Have your account number and cable box serial. How to fix your xfinity remote to cable Box. Under Devices, click the TV box you’d like to refresh. Samsung HD TV Will Not Connect To Cable Box. Check that all the cable connections are secure. Now once this is done turn on cable box and wait till it goes through its setup!. How do I fix? Solution Wolfshadw Dec 21, 2014 If it's a Comcast unit, contact Comcast to have them replace it. Look for that input number above the HDMI port your cable box is using. If the online activation service isn't working, you can activate over the phone: Have your account number and cable box serial number handy. See if you're able to view other HD channels. How to refresh the TV signal through Xfinity My Account app. All you need to do is reach in the back of the box to pull out the power cord and shut it off. (This sets resolution to 720) If you are still not receiving signal after this can you also retry restarting your TV again by unplugging the power supply. Look for that input number above the HDMI port your cable box is using. Using either the right or left arrow button to highlight Settings (which has a gear icon). My cable box won't turn on. Comcast Customer Service is here to provide Help and Support for your Xfinity Internet, TV, Voice, Home and other services. The video connections between the TV Box and the television are connected incorrectly The next step is to check if you are able to perform the following: “exit>exit>exit>720”. Xfinity Internet and WiFi Connection Troubleshooting. This process refreshes your Xfinity modem and router’s internet connection and clears out hardware issues. Moderators online Home Forums Electronics &. Why is Xfinity TV Guide Not Working. Step 1: Press and hold the Setup button for 3 seconds until the LED light turns green. Show more How to Set Up a New Comcast Xfinity TV Cable Box How to Connect. This is one of the first things you do when your Xfinity Cable Box is Not Working. using the TV's remote, press the input button one time. By unplugging your cable box from the outlet, you can restart your device. There could be a variety of reasons why your Comcast cable box is not working. To control an Xfinity X1 TV box with your XR15 remote, press and hold the i + Xfinity buttons on your remote. If there are no reported outages, check for these common device issues: Make sure the plugs for the devices haven’t come loose, the outlets are working and a fuse hasn’t blown. Programming XR15 Remote to Xfinity Box Once you do this, follow the on-screen instructions by providing the code shown. Check that the TV Box is on. If this is the case, you can check the outage status of your local area on Comcast's website. If it isn’t, then change the TV Input with your xfinity remote. If it isn't, then change the TV Input with your xfinity remote. Our cable box has been reset several times. COMCAST digital adapter box problems. Select your Xfinity cable box Select “Troubleshoot” Choose “System Refresh” Once you confirm the System Refresh option, your smartphone app will remotely factory. If your TV is hooked up to a TV Box, VCR or DVD player, check that the TV. To do a reboot, unplug your modem and router's power adapters from the wall outlet, wait one minute, and then plug them back in. When we hit the INpu options, The TV port works but now the HDMI ports are not active. System Reboot Did Not Work. Press and hold the "Xfinity" and the "Info" button on the TV remote and wait for the LED at the top to change to green. Confirm That Your Account Is Up-to-Date on Payments Late payments can cause an interruption of service. Wait a minimum of 10 seconds, then plug the power cord back into the box. Wait for the troubleshooting scan to finish. If there are no reported outages, check for these common device issues: Make sure the plugs for the devices haven’t come loose, the outlets are working and a fuse hasn’t blown. Comcast Customer Service is here to provide Help and Support for your Xfinity Internet, TV, Voice, Home and other services. Leave it unplugged for a minute, then plug it back in. For Remote Without Setup Button. If a reboot doesn't do the trick, phone your cable company. Then click on Audio Setup on the Menu listings on your screen. I have tried all four ports and have tried a different HDMI cable. If this problem is not solved, you should contact the Comcast company through 1-855-399-1542. Unplug the TV Box for 10 seconds. Comcast Remote Not Working. I have tried all four ports and have tried a different HDMI cable. Reset Xfinity Box. Xfinity Cable Box Not Working:. This should automatically restart the device and reset the guide. It's also possible that the cable box is no longer receiving power. Xfinity Stuck On Welcome Screen. This video will show you two ways to reset your Comcast Xfinity cable box (specifically the X1 cable box). Friday, November 20th, 2020 11:00 PM Closed Cable box won't turn on The xfinity chat was infuriating. When it does, turn the box back on. Video of the Day Step 2 Unplug the box's main power cord and wait for a few minutes. How to fix your xfinity remote to cable Box. Wait for a couple of minutes before you plug the adapter back into the electrical outlet. Sometimes your modem's information can get messed up, resulting in abnormal behavior. Xfinity Cable Box Troubleshooting Tips No Power Light. Troubleshooting Your TV Box Using the App When you open the app, tap TV on the Overview screen. Scroll down and select the Internet tile. Activate by calling Comcast. By unplugging your cable box from the outlet, you can restart your device. Method 1 Rebooting from the Cable Box Menu 1 Open. If your Comcast signal isn’t working, try restarting it before you reset the device. Dec 21, 2014 Solution #2 If it's a Comcast unit, contact Comcast to have them replace it. Rebooting can be a potential solution if your Xfinity Wi-Fi isn't working. Go into the audio setup from the box main menu and select yes to adjust the volume automatically. Press the “Xfinity” button on the remote until the LED on the top starts to flash green. Press & hold the Power button for 10 seconds. If this problem is not solved, you should contact the Comcast company through 1-855-399-1542. I unplugged and plugged the cable box and tv and still the troubleshooting says a signal can not be reached. Follow these steps to get the signal back on the cable box: Switch off your Xfinity Cable Box. we had this happen to one box (XG1) night before last. Unplug the device from the outlet Wait for 10 seconds and then plug it back to the outlet Press the Power button Your device will then automatically restart. (I don't remember now - isn't a small green light supposed to comes on the front of the cable box? There is no light now. The connectors must be installed properly or you will have problems. All have been working fine for the past year. Make sure the splitter has a bandwidth of at least 1000 mhz. ‎HDMI ports are not active. 3 Ways to Reboot a Cable Box. How to Activate a Comcast Cable Box: 14 Steps (with Pictures). Visit us to exchange your existing equipment at an Xfinity Store or Comcast Service Center. Issue was resolved after restarting it which took a bit longer than usual. On the remote control, press the INPUT button and then select your STB. On your remote control, click on the Xfinity button. Tap the device you’d like to fix. using the TV's remote, press the input button one time. This is one of the first things you do when your Xfinity Cable Box is Not Working. How to Reset your Comcast Xfinity TV Cable Box. How to fix your xfinity remote to cable Box. Plug the TV Box back in. Method 1 Rebooting from the Cable Box Menu 1 Open the menu on the cable box using your remote. If you own equipment, please visit My Device Info to find compatible modems for your level of service. To do a reboot, unplug your modem and router’s power adapters from the wall outlet, wait one minute, and then plug them back in. Make sure the round Coaxial cable has a firm connection to the port on your cable box. After that, look at the HDMI sound setting. Small cable box not working, but others are Snowy screen with "Weak or no signal" message. Open the Xfinity My Account app (available for Apple and Android ). Restart your Xfinity Cable TV Box Use The Power Button on Your Comcast Cable Box. Make sure that your cable box is receiving input from the correct source. Use the left arrow or right arrow button to. A couple of days ago, I was moving some furniture and this box and TV got disconnected for half an hour. Make sure that your cable box is receiving input from the correct source. Did Restart and System restart on the Comcast website, disconnecting and connecting cable boxes. Sometimes, like a computer or smart phone, they just need a re boot. Plug the box back in. Select your Xfinity cable box Select "Troubleshoot" Choose "System Refresh" Once you confirm the System Refresh option, your smartphone app will remotely factory reset your Xfinity cable box and return it to its original settings by completely wiping it. Xfinity Remote Not Working? Try these solutions. Restart Via the Power Cord If you’ve got the Xi5/Xi6 Wireless or the XG1v4 DVR TV Box and it does not have a Power button, then do the following;. we had this happen to one box (XG1) night before last. Then, hit the power button to turn it on again. System Refresh your Comcast Cable Box. you should be using RG6 cable not RG59. Also check if the source itself is. Comcast Channels Not Working: How to Fix in seconds. Tap Setup a remote to program it to work with a TV or tap Troubleshoot for other issues. Using the Down arrow, highlight the Device Settings. Reboot the cable box by unplugging it from the wall outlet. You can also check to see if your existing modem is up-to-date. How to fix your xfinity remote to cable Box. Restarting anything electronic is a time-tested and age-old method for dealing with just about Contact Customer. All you need to do is reach in the back of the box to pull out the power cord and shut it off. Look for that input number above the HDMI port your cable box is using. Find the power button on the Xfinity cable box and hold it down for about 30 seconds. How to get a REPLACEMENT cable box. HDMI ports are not active. know it is just workaround but solved here good luck! 0 0 Start Here. We pay for HD and are not able to access. A bad power supply for the box or the box itself may have a short causing a no power condition get a new box. no green light on my comcast digital adapter. Step 3 Wait for the time to reappear on the box's front display. It may solve the problem you’re facing. Wait about 20 seconds, then plug it back in. System Refresh your Comcast Cable Box. On the next page, click Continue. To control your STB, make sure to point the remote control directly toward the Cable or Satellite box. Find the power button on the Xfinity cable box and hold it down for about 30 seconds. After you’ve located the reset button on your set-top box, just press and hold that button for 5 seconds. Factory Reset the Xfinity Voice Remote Without a Setup Button (XR15) Press and hold the A (triangle) and D (diamond) buttons at the same time for three seconds until the status. My current cable box is not working, but all the routes I've tried lead to RETURNING the box (as in returning and canceling the service), not REPLACING the box? Can I just go directly to a comcast service center with this box and ask them for a new one? When I needed to change out my cable box, I took it to a local Xfinity/Comcast store. Where is the reset button on the Xfinity cable box? The reset button is generally located at the side or back of the Xfinity cable box. Now, unplug its adapter from the power source. A couple of days ago, I was moving some furniture and this box and. If none of these suggestions help, please contact us. Troubleshooting Your TV Box Using the App When you open the app, tap TV on the Overview screen. In some situations, this can take up to 15 minutes. We pay for HD and are not able to access. Press the TV button, then select Power. I tried troubleshooting but it says a signal can not be reached. Restart From Device Settings Using the remote, press the xfinity button. This is the first go-to step to get your signal back. Xfinity Box Says, Boot If you get a Boot message, it means that the Xfinity Box is booting, and the duration for Booting depends on many things. Tap Setup a remote to program it to work with a TV or tap Troubleshoot for other issues. Comcast Internet connected but not working. -Wolf sends You must log in or register to reply here. Before turning on cable box turn on the TV and use the remote to get to the setting of the TV where u can see which channel line u are needing to use to get reception feed which should be HDMI 1. Power on the TV and the cable box. Call 1-855-OK-BEGIN (1-855-652-3446). Note: The screen might look different on an Android device. Change the input of the TV to which the cable box has been connected. Make sure the cables are strongly protected. Disconnected Comcast Xfinity Set. If your Comcast signal isn’t working, try restarting it before you reset the device. Simple as it sounds, try unplugging the box from the power source. Press and hold the “Setup” button your TV remote and wait for the LED at the top to change to green. Check that the TV Box is on. All have been working fine for the past year. Follow these steps to get the signal back on the cable box: Switch off your Xfinity Cable Box. Click System Refresh and press Continue. source: My xfinity comcast cable box is not working and the data light is flashing what do i do?. All you have to do Unplugging the Xfinity Cable Box. Here’s how to do it: Locate the A button on the Xfinity remote control and press it to access the Help Menu Select the Restart option You will not see a confirmation message Press OK and select Restart again Your cable box should now restart. Check that all the cable connections are secure. This video will show you two ways to reset your Comcast Xfinity cable box (specifically the X1 cable box). Force a reboot by unplugging and replugging the cable box. Takes a while to get guide back up though. So, here’s how you can restart your Comcast signal: Switch off the Comcast TV Box. So, here’s how you can restart your Comcast signal: Switch off the Comcast TV Box. Restore Factory Defaults Step 1 Turn the box on. Check that all the cable connections are secure. Why Your Comcast Video Doesn't Have Sound. ‎Small cable box not working, but others are. Cannot get any live person on a phone!! Question • Updated. Where is the reset button on the Xfinity cable box? The reset button is generally located at the side or back of the Xfinity cable box. Select your Xfinity cable box Choose Troubleshoot Choose System Refresh Once you do this, your smartphone app will remotely reset the cable box and return it to its original settings by wiping it. While your cable box is still on, pull the plug out of the wall to disconnect it from power. Why is my Comcast cable box not working?. How to Fix a Disconnected Comcast Xfinity Set. By following the steps outlined below you can break that original connection and then repair the Comcast remote to your tv. Troubleshooting Your TV Box Using the App When you open the app, tap TV on the Overview screen. Press and hold the “Setup” button your TV remote and wait for the LED at the top to change to. Question • Updated 2 years ago. Power on the TV and the cable box. Xfinity For full functionality of this site it is necessary to enable JavaScript. Visit us to exchange your existing equipment at an Xfinity Store or Comcast Service Center. Wait a minimum of 10 seconds, then plug the power cord back into the box. When we hit the INpu options, The TV port works but now the HDMI ports are not active. If There Is Sound, But No Picture on HD Channels. Once you release your hand, the TV Box should restart automatically. With the same down arrow, select the Power Preferences. Try to quickly restart the specific set-top box that’s giving you problems. 7 Common Xfinity Problems & Fixes. Before turning on cable box turn on the TV and use the remote to get to the setting of the TV where u can see which channel line u are needing to use to get reception feed which should be HDMI 1. You can then adjust the volume on your TV or external sound device to get things up and running properly. If you own equipment, please visit My Device Info to find compatible modems for your. update finishes and Hdmi picture and service returns. Visit us to exchange your existing equipment at an Xfinity Store or Comcast Service Center. Confirm you're tuned to an HD channel. Also check if the source itself is faulty. By unplugging your cable box from the outlet, you can restart your device. ) My other cable boxes and TVs are working fine. Make sure the cables are strongly protected. If this is the case, you can check the. Locate the cable that runs from the back of your cable box to the wall outlet. If your Comcast signal isn’t working, try restarting it before you reset the device. Just follow the steps given below: Steps: First things first, find the reset button on your set-top box. If this is the case, following the steps should fix the problem in no time. com">How To Reset Comcast Signal 2022. In such a scenario, you will have to reset the Xfinity box to. This should cause an automatic reboot which will usually fix most problems, including a frozen picture and features which no longer work. On your remote control, click on the Xfinity button. Rebooting can be a potential solution if your Xfinity Wi-Fi isn’t working. Step 1 Turn the box off (if it is not already turned off). Enter the code that the TV screen shows and press. Finally, if the above methods have not worked out for you, then it is very likely that the problem is caused by your Xfinity box. First, it could be due to a service outage in your area. Then check the 'click' on the other end of the HDMI cable. Cannot get any live person on a phone!! Question •. Friday, November 20th, 2020 11:00 PM Closed Cable box won't turn on The xfinity chat was infuriating. What causes a Comcast cable box to not turn on?. Unplug the power cable from the outlet. If you have digital adapters, have the serial numbers for those ready as well. How to refresh the TV signal through Xfinity My Account app. Then hit the Menu button again to clear the screen. Depending on the STB device, some buttons on the remote may not respond. Xfinity Cable Box Not Working : Here's How To Fix. If your TV is hooked up to a TV Box, VCR or DVD player, check that the TV is on the right channel. Step 2: Enter the 3-digit code 9-8-1 on the remote and wait until the LED light flashes green 3 times. -Wolf sends View full post Sort by date Sort by votes Wolfshadw Splendid Moderator. This process refreshes your Xfinity modem and router's internet connection and clears out hardware issues. After 5 minutes, connect the cable box back to power. Double-check all connections and make sure you're using HDMI or component cables. Unplug the device from the outlet Wait. Unable to control my cable or satellite set. When the input source is not working, then it might be time to get the hardware checked. If your box still isn't working, you may have to contact customer service. what is the input source for HDMI named? look on the back of the TV, is the set top box connected to that exactly named HDMI port? if so, pull the connector and reinsert feeling and hearing the click as it locks into place. Select your Xfinity cable box Choose Troubleshoot Choose System Refresh Once you do this, your smartphone app will remotely reset the cable box and return it to. Restart the Box. I cannot get it to work. Check that the TV Box is on. My current cable box is not working, but all the routes I've tried lead to RETURNING the box (as in returning and canceling the service), not REPLACING the box? Can I just go directly to a comcast service center with this box and ask them for a new one? When I needed to change out my cable box, I took it to a local Xfinity/Comcast store. After your remote has been paired, see if the problem goes away. Under Devices, click the TV box you’d like to refresh. Xfinity Cable Box Troubleshooting Tips No Power Light. Sometimes their remote rebooting is required. Once you've confirmed the input is right, unplug your. ‎Re: Small cable box not working. Then check the 'click' on the other end of the HDMI cable. Scroll until you see Manage Internet and click on it. Activate by calling Comcast. Did Restart and System restart on the Comcast website, disconnecting and connecting cable boxes. Check the front of your cable box to make sure the display turned off. There could be a variety of reasons why your Comcast cable box is not working. Our cable box has been reset several times. Any time that you are not getting a power light indicator on your Xfinity box, you should always start Reset Xfinity Cable Box. Change the input of the TV to which the cable box has been connected. So, if the label says HDMI 1, turn your television to HDMI 1. As you can imagine, there are many issues that can result in the sound not working with XFINITY. you should be using RG6 cable not RG59. Resetting Your Xfinity Cable Box Using The Restore Default Option. To control an Xfinity X1 TV box with your XR15 remote, press and hold the i + Xfinity buttons on your remote. Wait for a couple of minutes before you plug the adapter back into the electrical. All you need to do is reach in the back of the box to pull out the power cord and shut it off. Hit the Menu button on your Comcast remote control twice. Xfinity Remote Not Working: How To Fix in Seconds. Select Start Troubleshooting and wait for your modem to restart. Xfinity Sound Not Working. Not Working: How To Fix in Seconds.